Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Leads stakeholders to determine programobjectives and execute on deliverables, progress against KPIs, risk/issue management, dependency resolution, scope and timing; works with cross functional groups across the business. Analyze program metrics and lead stakeholders in recommendations on how to start, stop and pivot work to drive outcomes. Responsible for building and ma

Architects, designs, implements, maintains and operates information system security controls and countermeasures; Analyzes and recommends security controls and procedures in business processes, development, and change management lifecycle of information systems, and provides oversight to ensure compliance Develops monitoring and visibility capabilities on information syst

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manager overall customer metrics, which include customer usage data, health indicators (discounts cr

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics , which include customer usage data, health indicators (disconnects,

Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long term sustainability

Desk based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles. Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Prospect and qualify through calls, emails, social media, internal marketing

Examine various data sources and evaluate their usefulness. Conduct ETL and integrate data from various sources to obtain a comprehensive view from data. Utilize SQL, PL/SQL, Unix, Python, and Microsoft Power tools to analyze and manipulate data. Create and consume APIs to push and get data from various sources. Utilize Azure and Google Cloud platforms for data storage an

Provides thought leadership that is recognized across the company. Continually identifies and executes against opportunities for cost savings, efficiencies and proactively tracks progress towards these objectives. Independently prepares and presents advanced business cases, return on investment models and change management programs to stakeholders and senior management. A

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Work with and prepare data for outsourced transaction tax compliance process. Assist with managing the business license compliance function. Take the lead on tax support for the customer care and sales teams involving tax inquiries and tax estimates on sales. Manage tax exemption process within the tax organization. Prepare and review the tax account reconciliations for t

Will support Indirect and Channel partner teams with early stage customer development, with particular focus on our Network as a Service (NaaS) platform. Working alongside the sales team positioning Lumen services directly, with the customer. A virtual member of the team, accountable for technology outcome vison for customers. Works closely with the account teams to form

Provide security subject matter expertise, while transforming unclear business requirements into a clear, detailed, and documented security service solution. Understand the impact of security requirements on technical solutions and architectures. Guide and work with all the necessary security points of contact (internally and externally) to build consensus on chosen techn

Develop and deliver program activities that proactively drive results through planning, execution, and results tracking. Create and develop strategies and plans, including goal setting, performance tracking, results management, audience definition, messaging strategy, planning, segmentation, and metrics. Ensure awareness, adoption, and participation of the program by the

Develop and execute a comprehensive custom networks strategy aligned with Lumen's overall business objectives, priorities, financial strategy and customer needs. Build the Custom Networks Organization operational road map required to deliver reliable, scalable, and flexible services to customers. Develop a model that enables early engagement of the Custom Networks Organiz